Howardson Group Limited GDPR Privacy Policy

Last updated: 30 June 2025

1. Introduction

We are committed to safeguarding the privacy of our existing and prospective customers, seminar delegates, and website visitors. This policy explains how we receive, process, and store your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Howardson Group Limited
Registered company number: 641526
VAT number: GB 345 991812
Registered office address: Howardson Works, Ashbourne Road, Kirk Langley, Derbyshire, DE6 4NJ, UK
Contact email: sales@howardsongroup.com

3. What personal data do we collect?

We may collect the following information:

  • Name and job title
  • Address
  • Club name
  • Email address
  • Telephone/mobile number
  • Any other information you provide voluntarily (e.g., when filling out our contact forms)
  • Any other information you provide through cookies (see section 10)

4. How do we collect your data?

We receive information about you when you:

  • Use our websites
  • Complete forms on our website
  • Contact us by phone, email, or in writing
  • Use social media platforms
  • Visit us at exhibitions
  • Attend our seminars
  • Enter into a contract with us

5. How do we use your personal data?

We use your personal data to:

  • Contact you (with your permission) to advise, confirm, or discuss:
  • Product suitability for your application
  • Product pricing or technical details
  • Nearest dealership contact details
  • Product demonstration requirements
  • Educational seminars
  • Exhibition details
  • Your preferred method of contact
  • Product updates relevant to you
  • Process enquiries, orders, and warranty registrations you submit
  • Maintain internal records
  • Send relevant marketing communications (with your consent and an option to opt out at any time)
  • Comply with legal or regulatory obligations

6. Our lawful bases for processing

We process your personal data under one or more of the following lawful bases:

  • Your consent (where applicable)
  • To fulfil a contract with you
  • To comply with legal obligations
  • For our legitimate business interests (e.g., communicating with clients, improving services)

7. Controlling personal information

We will not lease or sell your personal information to a third party. We may disclose your information to our employees or agents where necessary to satisfactorily handle your request.

The purchase of Howardson Group products may be concluded through a network of dealerships, for which your contact details may be shared with a local dealership — with your consent.

8. International data transfers

We may transfer your personal data outside the UK or EEA for the purpose of dealing with an international enquiry through one of our international agents. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.

9. Communication

Howardson Group Limited or an appointed dealership, with your permission, may contact you by:

  • Email
  • Text (SMS) messages
  • Telephone
  • Written correspondence
  • Face-to-face visits
  • Social media platforms

Your preferred method of communication will be adhered to wherever possible.

10. Data security and retention

We take technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. Personal information will be stored securely on password- and firewall-protected servers and cloud systems.

We will keep your personal information for the duration of an enquiry through to after-sales support, including product warranty periods and for any future annual educational seminars relevant to you.

11. Cookies and how we use them

A cookie is a small text file placed on your computer’s hard drive that allows our website to recognise your device as you view pages.

We may use cookies to:

  • Analyse website traffic through Google Analytics (e.g., page views, length of visit, referral source)
  • Identify whether you are signed in to our website
  • Recognise when you return to our website

Cookies do not give us access to your computer or any information about you other than what you choose to share.

Controlling cookies: Most browsers allow you to alter your cookie settings. If you do not wish our website to store cookies on your computer, you can set your browser to refuse cookies. Please note that some web pages may become unavailable if cookies are disabled.

12. Accessing and updating your information

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (e.g., a certified copy of your passport and an original utility bill showing your current address).

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request erasure of your data (in certain circumstances)
  • Object to or restrict our processing of your data
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

13. How to contact us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Email: sales@howardsongroup.com
Address: The Data Controller, Howardson Group Limited, Howardson Works, Ashbourne Road, Kirk Langley, Derbyshire, DE6 4NJ, UK

14. Policy amendments

We may update this policy when necessary and will post the new version on our website. We recommend checking this page periodically to stay informed.

15. Third party websites

Our website (www.howardsongroup.com, www.dennisuk.com, www.sisis.com, www.huntergrinders.com) may contain links to other websites. Please note that we have no control over external websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

16. Data controller

Howardson Group Limited is the data controller in respect of information collected through www.howardsongroup.com and its’ brand websites.

17. Data breaches

In the event of a data breach, we will ensure that our obligations under applicable data protection laws are complied with, including notifying the ICO and affected individuals where necessary.